Payout Performance. Independently Reviewed.
We subjected our payout processing data to an independent engagement by Deloitte — covering all payout transactions over a 5-month period.
98.35%
Processed within 1 hour
1.65%
Processed beyond 1 hour
ZERO
Payout Denials
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Based on checks independently performed by Deloitte
Not a claim.
A reviewed process.
Most firms describe payout speed. We chose to subject our payout process to an independent scrutiny — including review of transaction-level data, timelines, and supporting records.
The numbers,
as reviewed.
The vast majority of payouts were processed within the 1-hour target. A small proportion exceeded the timeline under defined conditions. No payout denials were observed during the review period.
98.35%
Processed within 1 hour
1.65%
Processed beyond 1 hour
ZERO
Payout Denials
How the review was performed
A four-step procedure, applied to data extracted from internal systems and assessed against the defined scope of the engagement.
Step 1
Data extracted from internal payout systems
Step 2
Transaction-level timelines analyzed
Step 3
Exceptions reviewed with supporting records
Step 4
Outcomes evaluated
TIMING METHODOLOGY
Payout performance was evaluated using a defined methodology applied consistently across all transactions during the review period.
Payout Request submitted → Information complete → Payment Processed → Measured vs 1-hour target
Processing time is measured from when complete and accurate information is received to approval within the system.
If details are missing, timing is assessed from when the required information is provided — ensuring measurement reflects actual processing performance.
- Transaction timestamps
- Processing & approval records
- Exception cases
Transactions exceeding 1 hour were identified and reviewed, not excluded, and typically relate to validation requirements or customer-side dependencies.
This approach provides a consistent and transparent view of Holaprime payout performance, covering both standard cases and exceptions.
Designed for predictability, not surprises
Our approach is to make payout outcomes consistent and predictable. Rather than relying on discretionary outcomes at the payout stage, we focus on managing risk earlier through account-level controls and restrictions. This reduces the likelihood of unexpected outcomes when a payout is requested. During the review period, no payout denials were observed, reflecting this approach in practice.
A different approach to payout transparency
In a market where payout speed is often described through general claims, we've taken a more structured approach — focusing on measurable outcomes and defined methodology.
Industry approach described above reflects general market practices and may vary across firms.
Rather than focusing only on ideal outcomes, we believe it is equally important to:
This approach is designed to make payout outcomes more predictable and easier to understand.
Our objective is not to make stronger claims, but to provide clearer visibility into how the system performs.
What this means for traders
Consistency
Most payouts are processed within One hour.
Clarity
Exceptions exist — and are disclosed.
Accountability
Performance was subject to independent procedures.
Review Period
Oct 2025 – Mar 2026
Want deeper insight?
We’re happy to provide additional context on the engagement, methodology, and review period.
Faqs
An independent review engagement specifically focused on the assessment of our Payout Processing timelines and the presence or absence of Payout Denials, over a defined period. The review was not based on sample testing methodology, and rather all the transactions during the defined period were checked.
No. This does not constitute an audit or assurance
From receipt of complete and accurate information to approval within the system.
No. The review procedures covered the full population of payout transactions during the review period, rather than a sample.
Yes. For all transactions exceeding the 1-hour target were included and analyzed and client communications were reviewed
The full document is not publicly distributed, as the engagement was not designed for third-party reliance. An official summary is available for transparency and can be provided upon request
Our approach is to prioritize payout completion wherever possible. Rather than relying on payout denials as a primary mechanism, we manage risk through account-level controls and restrictions, applied in a consistent and transparent manner. During the review period, no payout denials were observed.
This may include applying account-level parameters, restrictions, or adjustments to manage risk proactively.
The goal is to address potential issues before payout stage, so outcomes remain predictable.
No. The review reflects performance during a defined period under specific conditions.
This page summarizes findings from an independent engagement conducted by Deloitte Touche Tohmatsu for Hola Prime for a defined period. The engagement did not constitute a full audit and it is not an assurance opinion. The procedures were based on company data and were subject to the defined review scope, assumptions, and limitations of the engagement. This page is provided for general informational purposes only and should not be relied upon as the sole basis for any decision. Deloitte does not accept any duty or liability to any person other than the client (Hola Prime) in respect of the report or its contents.
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