Privacy
Policy
This Privacy Policy details how Hola Prime Limited handles your personal data in compliance with applicable laws. It explains the collection, use, and sharing of your personal information when you visit our website.
Throughout this document, “we,” “us”, “our”, “ours”, and “Prop Firm” refer to Hola Prime Limited. Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this means YOU, the viewer/user of our website. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.
Who We Are?
Hola Prime Limited, is headquartered at L1, Shaw House, 201 Wan Po Road, Tseung Kwan O, Hong Kong. With over a decade of expertise, we are dedicated to supporting traders and ensuring the highest standards of data privacy and security.
Our Commitment
We prioritize your privacy and continuously review our data protection practices to ensure they meet legal and regulatory standards.
Personal Information Gathered by Hola Prime Limited
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the website, undertake transactions (including facilitating and processing payments), communicate with you, convey any promotional offers, services or updates associated with Hola Prime Limited, and generally maintain your accounts with us. We also use this information to customize your experience and improve Hola Prime Limited.
Information We Collect
Our data collection practices aim to give you a clear understanding of the personal information we gather and how we use it. Personal data encompasses any details that can identify or link you to a specific individual. Here’s a detailed overview of the types of data we collect:
- Information You Provide Directly:
When you create an account, place transactions, or engage with customer support, we collect:
- Identification and contact information, such as your full name, phone number, email address, postal address, date of birth, username, password, and any other information.
- Payment information, including your bank account details and transaction history.
- Communication records, capturing the content and details of your interactions with us.
- Identification and contact information, such as your full name, phone number, email address, postal address, date of birth, username, password, and any other information.
- Automatic Data Collection:
We automatically collect data when you use our website or services, such as:- Device details, including your IP address, device type, and browser type.
- Usage data, covering your interactions with our services, including visit times and dates, login and logout activities, account settings, fictitious funds, and account currency.
- Service usage data, related to your trading activities, business strategies, and account metrics.
- Device details, including your IP address, device type, and browser type.
- Third-Party Data
- We use cookies to enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our services.
- If you link social media accounts or use third-party trading platforms, we may receive additional information, such as financial data, including details about the instruments you trade, trade timings, and financial performance.
- We use cookies to enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our services.
This comprehensive data collection approach helps us to effectively provide and enhance our services, tailor your experience, and ensure efficient communication.
Google Analytics
We use Google Analytics to track and analyze website traffic. For more information, review Google’s privacy practices here. You can opt out by installing the Google Analytics opt-out browser add-on.
Purpose of Gathering Your Information
We use the collected data for various purposes, including:
- Providing and Enhancing Services:
- To operate and manage your account, process transactions, and deliver the services you request.
- To improve and personalize your experience, troubleshoot issues, and analyze service usage.
- To ensure performance of the contract, we cannot register the user account without your personal data.
- To operate and manage your account, process transactions, and deliver the services you request.
- Marketing Communication:
To send you updates, promotional materials, and information related to our services. You may opt out of marketing communications at any time.
- Security and Compliance:
To protect against fraud, ensure security, and comply with legal obligations.
- Customer Support:
To ensure customer satisfaction, and support and further improve the use of our services. - Analytics:
To ascertain the user behavior of our customers, and make a fair estimate of their preferences.
Data Security
We implement robust physical, technical, and organizational measures to safeguard your personal data. This includes using encryption for data transmission and secure storage practices. We ensure that the third parties who provide services to us under appropriate contracts, take adequate security measures to protect your Personal Information in line with our policies. Despite our rigorous security protocols, no system can guarantee absolute security.
Data Retention
We share your data or transfer it to individuals and organizations that assist us in delivering our services, specifically:
- The trading platform provider, so you can conduct simulated trades.
- Various third parties that help us operate our website and offer our services, including affiliates, hosting and cloud service providers, payment processors, financial institutions, customer support service providers, IT firms, system administrators, marketing agencies, consultants, and postal service providers.
Additionally, we may share your data with individuals or entities for whom you provide consent, as well as in instances where we are legally required to do so under applicable laws or court orders. Each recipient of your personal data is contractually obligated to safeguard your information in accordance with legal standards and to use the data solely as directed by us.
Certain third parties may collect personal data for their own purposes as data controllers, in which case their own privacy policies will apply.
Cross-Border Data Transfers
Your data may be transferred to, and processed in, countries outside your country of residence. These countries may have different data protection laws. If we transfer your Personal Information to third parties for purposes stated in this Privacy Policy, we will use our best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
Disclosure of Your Data
We may disclose your personal information to:
- Service Providers: We share data with third-party providers who assist in processing payments, conducting analytics, and delivering customer support. These parties are bound by strict data protection agreements.
- Legal and Regulatory Authorities: We may disclose information to comply with legal obligations, respond to legal requests, or protect our rights and those of our users.
- Business Transactions: In the event of a merger, acquisition, or similar business transaction, your data may be transferred as part of the transaction, subject to confidentiality agreements.
YOUR RIGHTS
To exercise any of your rights, please email us at contactus@holaprime.com. As a user, you have the following rights regarding your personal data:
Right to Access Personal Data
You can inquire whether your personal data is being processed, and we will confirm this for you. If we are handling your data, you can request access to it. The first copy is provided at no charge, while additional copies may incur a small fee.
Right to Rectify Personal Data
If you find any inaccuracies in your personal data, you have the right to request corrections. Contact us, and we will make the necessary adjustments promptly. If you have an account on our site, you can also edit your information directly.
Right to Erasure (Right to be Forgotten)
You have the right to request the immediate deletion of your personal data in certain situations: when the data is no longer needed for its original purposes, if you withdraw your consent and no other legal grounds for processing exist, or if you object to the data being used for direct marketing without any overriding
legal basis.
If you suspect your data has been mishandled, please reach out to us.
Requests for deletion may be refused if the data is necessary for exercising the right to freedom of expression, compliance with legal obligations, performing tasks in the public interest, or for establishing or defending legal claims.
Right to Restrict Processing
You have the right to request a temporary pause on the processing of your personal data under Article 18 of the GDPR.
Right to Data Portability
When your data is processed automatically, you can obtain it in a structured, commonly used, and machine-readable format, and request its transfer to another data controller.
Right to Object
You can object to the processing of your personal data based on our legitimate interests. If you raise an objection, we must prove that processing is necessary for legal claims or that we have compelling legitimate interests.
If you object to our use of your data for marketing purposes, we will cease all such activities, and you will stop receiving promotional communications from us.
Right to Withdraw Consent
If we are processing your data based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the legality of processing that occurred prior to your decision.
Right Against Automated Decision-Making
You have the right not to be subjected to decisions made solely based on automated processing, including profiling, that significantly impacts you, unless allowed by relevant law or based on your explicit consent.
Right to Lodge a Complaint
If you believe we are mishandling your personal data, you have the right to file a complaint with the appropriate supervisory authority. Our headquarters are located at L1, Shaw House, 201 Wan Po Road, Tseung Kwan O, Hong Kong.
Cookies
Our website uses cookies, which are small text files designed to enhance your online experience. Cookies notify our web server when you revisit a page, allowing us to retrieve previously provided data and simplify your use of customized features.
Managing Cookies: Most browsers allow you to control cookies through settings. Disabling ‘Strictly Necessary’ cookies may impact your access to certain parts of our website.
Do Not Track: Cookies can be accepted or rejected based on your preference. Most browsers accept cookies by default, but you can alter settings to deny them if desired. Rejecting cookies may limit your ability to fully use interactive features of our services.
Where we store your personal data
We store all the data you provide us on secure servers. You oversee maintaining the confidentiality of any passwords we may have provided you (or that you may have chosen) in order to access particular areas of our website and/or utilize any other services we offer. Please refrain from disclosing your password to anyone.
Policy Update
We may update this Privacy Policy from time to time. We will post any changes on our website and encourage you to review the policy periodically to stay informed of any updates.
Contact Us
Please get in touch with us if you have any inquiries regarding this privacy statement: If you have any questions about this Privacy Policy, please contact us: contactus@holaprime.com.
Consent
By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using, and sharing your personal information (including sensitive personal information as per applicable law) that you disclose on the Platform with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.