How are news trading and weekend holding soft breaches in Pro accounts, and how will the breach be executed by the system in these cases?

Hi, how can we help? Search News Trading and its Execution of Breach: News trading is normally allowed in the Challenge Phase. However, in the Hola Prime accounts, traders can hold trades at any time but are not allowed to execute (open or close) any trade on the instruments affected by high-impact news during the […]

Why is the Direct Model more expensive than Pro and Prime challenges?

Hi, how can we help? Search The Direct Model carries some risk for Hola Prime as well, as the traders skip the challenges and get the Hola Prime Account directly. Meant for professional traders, it is highly beneficial for them, and hence priced slightly higher.  

I want a refund of my subscription fee. How will I get it?

Hi, how can we help? Search Termination Request from the Customer: If a customer wishes to terminate their account, they must write to us at contactus@holaprime.com. Once the same is acknowledged, and accepted, the customer will lose all access to their trading accounts and web portal. In such cases, the Customer will not be eligible […]

How does trading happen in a simulated environment on Hola Prime accounts?

Hi, how can we help? Search In the Challenge and Hola Prime Accounts, clients are provided with demo accounts with virtual funds, and the orders are executed using simulated real-market conditions. Please note that the orders placed through Hola Prime’s trading platforms, may not always be filled at the exact requested price. Instead, orders are […]

What trading platforms are available?

Hi, how can we help? Search We provide traders with the popular DX Trade, cTrader, and Match Trader platforms each catering to diverse trading styles and needs: DX Trade: Customizable for traders, offering robust risk management tools and seamless integration across asset classes. Match Trader: Features intuitive navigation, in-depth trading reports, and a built-in payment […]

Is a Free Trial option available?

Hi, how can we help? Search Absolutely! We offer a 14-day free trial. You will receive a $10,000 1-Step Prime account on the MatchTrader platform. This allows traders to experience our trading environment, explore the features, and evaluate the challenge before making the final purchase. We allow users to test the simulated trading conditions that […]

What trading instruments are available?

Hi, how can we help? Search We offer a wide range of trading instruments to cater to diverse trading preferences. These instruments include cryptocurrencies, forex, indices, and commodities. This comprehensive selection provides traders with ample opportunities to diversify their trading strategies and engage in various instruments. FX Majors & Minors: AUDCAD, AUDCHF, AUDJPY, AUDNZD, AUDUSD, […]

What Countries are accepted?

We do not provide tax reports from our side, but you can download the account statement for your account from your respective platform for the same. Hi, how can we help? Search Hola Prime does not provide services for residents of any country where such distribution or use would be contrary to local law or […]

What is the minimum age I must be to be part of your program?

Hi, how can we help? Search The trader must be at least 18 years of age, or the applicable minimum legal age in their country to purchase an Hola Prime account.

Where do I track the progress of my account?

Hi, how can we help? Search Upon purchasing any Hola Prime account you will receive access to a trader dashboard where you can monitor your challenge and Hola Prime accounts. With our advanced dashboard, you can have an overview of your account status, account trading statistics, and trading journal, which will help you make better […]