Account Deletion Policy

Delete Your Hola Prime Account

At Hola Prime, we respect your privacy and provide users with the ability to request deletion of their account and associated personal data in accordance with applicable laws and platform policies.

This page explains the process for requesting account deletion, the type of data that may be deleted, and the information that may be retained for legal and regulatory purposes.

How to Request Account Deletion

Users may request deletion of their Hola Prime account at any time by contacting our support team through one of the following methods:

Email Request
Please send an email from your registered email address to:

contactus@holaprime.com
Subject Line: Account Deletion Request

Information Required

To help us verify ownership of the account and protect user security, please include the following information in your request:

• Full Name
• Registered Email Address
• Registered Phone Number (if applicable)
• Trading Account ID/User ID (if available)

Additional verification may be requested before processing the deletion request.

What Happens After You Submit a Request

Once your request is received:

1. Our team will verify your identity and account ownership.
2. Your account access may be restricted during the review process.
3. Eligible personal data associated with your account will be deleted or anonymized.
4. You will receive confirmation once the request has been completed.

Requests are generally processed within 7–30 business days, depending on regulatory and operational requirements.