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Payout Processing Timeframes

Traders can request payouts according to the payout cycle they selected when purchasing their Hola Prime account (for example, bi‑weekly, or monthly). Once a payout request is submitted, it is processed within 1 hour, giving traders fast access to their rewards.

Important notes:

• Payouts are processed on business days only, excluding weekends.
• Delays may occur if the payout details provided are incorrect or incomplete; in such cases, the Hola Prime team contacts the trader to fix the information and complete the transfer.

Payout Processing Timeline 

Start of Timeframe: The one-hour processing window begins as soon as the trader submits a payout request.

During the Timeframe: Hola Prime’s backend team carries out the necessary internal checks and prepares the payout for transfer.

Completion of Timeframe: The process concludes once the payout transfer is completed. Traders are notified via a confirmation email.

First and subsequent Payout Eligibility Schedule

When purchasing a Hola Prime challenge, traders can choose a payout cycle that fits their needs—such as bi‑weekly, monthly, or other available options. The selected payout cycle determines how often they become eligible to withdraw simulated profits from their Hola Prime Account, as long as all programme rules and conditions are met.

First Payout

The first payout is the trader’s initial withdrawal of simulated profits after they have:

• Met the Hola Prime Account’s eligibility criteria (for example, profit targets and rule‑compliant trading during the initial period).
• Completed KYC and agreement signing as required for their model (standard or Direct Model).

Because the first payout is tied to both performance and compliance, its timing can vary by trader and will depend on the payout cycle selected at purchase. In some cases, Hola Prime may also conduct a Virtual KYC Interview before processing the first payout to confirm identity and satisfy internal or regulatory requirements (as indicated in their KYC and payouts FAQs)

Subsequent Payouts

After the first payout has been processed, every later withdrawal is treated as a subsequent payout. These payouts follow the originally chosen payout cycle, provided the trader continues to meet all applicable trading and account conditions.

For example:

• Bi‑weekly cycle: Payouts become available every two weeks.
• Monthly cycle: Payouts are available once per month.
• On‑demand (where offered): Payouts can be requested whenever the payout criteria are satisfied.

Hola Prime may request a Virtual KYC Interview again for later payouts, especially if a significant time has passed since the last verification, to keep records up to date and maintain compliance. This structured schedule gives traders consistent, predictable access to their rewards while allowing them to align withdrawal timing with their personal financial planning.

Next Withdrawal Date Not Updating on the Dashboard 

For all the subsequent payout withdrawals the next withdrawal date is calculated from the day a trade is executed (opened) in the trading account.

After the processing of the previous withdrawal, if there is no trading activity in the trading account the next withdrawal date will not be updated by the system.