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1. Payout Eligibility & Request Process

Traders can submit payout requests through the Hola Prime Payout Portal, subject to meeting all applicable account-specific eligibility criteria, trading rules, and verification requirements. Minimum withdrawal thresholds vary according to account size and the applicable payout method.

How to Request a Payout

1. Log in to your Hola Prime Dashboard.

2. Open the Payout tab and select the relevant trading account.

3. Click Request Payout, enter the withdrawal amount, and select your preferred payment method.

4. Verify your account details and payout amount.

5. Click Submit to complete your request.

Payout requests are processed within 1 hour of submission.

2. Payout Eligibility

To qualify for a payout under the 1-Step Prime (Futures), traders must meet the following requirements:

Each profitable day must meet the minimum net PNL requirement applicable to the account size:

To qualify for a payout under the Direct (Futures), traders must meet the following requirements:

Direct Account traders must maintain a consistency score of 20% or below to be eligible for a payout. 

3. KYC & Verification Requirements

Hola Prime completes KYC and document verification before granting access to a Hola Prime (Sim. Funded) Account after successful completion of the Prime challenges.

For Hola Prime (Sim. Funded) Accounts issued under the Direct Model, traders must complete KYC and sign the agreement immediately after purchasing the Direct Account to enable trading access.

A mandatory KYC verification interview is required before processing the first payout. Hola Prime may also request additional Virtual KYC Interviews at any stage as part of its identity verification, security, and compliance procedures.

4. Account Review & Payout Processing

An account review is conducted for every payout to verify compliance with applicable rules and terms.

• Review Time: Up to 24 business hours.

• Review Process: Once all other payout eligibility requirements are met, the account undergoes a compliance review.

• Payout Submission: After the review is completed and eligibility is confirmed, the trader may submit a payout request.

• Processing Time: Eligible payout requests are processed within 1 hour of submission.

Processing Timeline

Start: The one-hour processing window begins when the eligible payout request is submitted.

During Processing: Hola Prime’s backend team performs the necessary internal checks and prepares the payout for transfer.

Completion: The payout is transferred through the selected payment method, and the trader receives a confirmation email.

Vigtige bemærkninger

• Udbetalinger behandles kun på hverdage, bortset fra weekender.

• Incorrect or incomplete payout details may result in delays. The Hola Prime team will contact the trader if corrections are required.

5. First & Subsequent Payouts

Første udbetaling

The first payout is available after the trader fulfils the applicable account eligibility criteria, including trading requirements, KYC, and agreement signing where applicable.

The timing of the first payout depends on the selected payout cycle and completion of all required conditions. Hola Prime may conduct a Virtual KYC Interview before processing the first payout.

Efterfølgende udbetalinger

Following the first processed payout, subsequent withdrawals follow the selected payout cycle, provided the trader continues to meet all applicable trading and account conditions.

Additional KYC verification may be requested for subsequent payouts whenever required to maintain updated records and compliance.

6. Next Withdrawal Date on the Dashboard

For subsequent payouts, the next withdrawal date is calculated based on the date a trade is executed (opened) in the trading account.

If no trading activity occurs after the previous payout is processed, the next withdrawal date may not update in the system.

Example: If a payout is requested on 1 January and no trading activity takes place afterward, the next withdrawal date may remain unchanged. If trading activity occurs on 2 January, the next withdrawal date for a weekly payout cycle may be calculated as 8 January, subject to applicable payout conditions.

Important Reminder

Payout eligibility is subject to the selected account model, applicable trading rules, consistency requirements, profitable-day criteria, KYC verification, and successful account review. Traders should ensure all requirements are fulfilled before submitting a payout request.